A financial services company is seeking a highly motivated UX Designer for a great remote opportunity with their team.
About the Opportunity:
- Assignment Length: 10+ months (potential extension)
- Setting: Remote
Responsibilities:
- Partner with business stakeholders to establish clear problem statements and define measures of success for a new customer care agent desktop interface
- Collaborate with customer care agents to deeply understand their needs and pain points
- Utilize the Salesforce Lightning Design System to define an architecture that synthesizes multiple systems/interfaces into a single, intuitive interface for agents
- Create user flows, wireframes, screen comps, and prototypes that reflect mastery of user-centered design principles
- Establish and document design standards aligned with overarching guiding principles for the agent experience when necessary
- Work closely with technology teams to assess feasibility and determine implementation timelines
- Communicate design rationale effectively through excellent verbal and written communication skills, fostering strong partnerships with product and business owners
- Partner across related disciplines, including usability, content strategy, accessibility, and web development, to achieve established business objectives
Qualifications:
- Expertise in Interactive Web Design and User-centered Design practices
- Proficiency in creating User Flows, Wireframes, Prototypes, and Design Documentation
- Familiarity with Salesforce Lightning Design System
- Experience integrating multiple systems into a unified interface
- Excellent communication skills (verbal and written) for articulating design rationale and collaborating with cross-functional teams
