A leading organization is seeking a dependable and proactive Project Manager to lead initiatives as part of an ongoing ServiceNow implementation. This role is critical to ensuring successful project delivery, stakeholder alignment, and executive-level visibility.
***This is a Hybrid opportunity requiring the qualified professional to work onsite at least 3 days a week.***
Responsibilities:
- Oversee and drive completion of the ServiceNow implementation, ensuring alignment with business goals, milestones, and timelines
- Establish and maintain structure across workstreams, deliverables, and dependencies—ensuring transparency and accountability throughout the deployment
- Act as the primary liaison among business leaders, IT, and ServiceNow partners—facilitating clear communication and expectation setting
- Identify potential risks early, develop mitigation plans, and manage escalation paths to keep the program on track
- Coordinate with ServiceNow implementation partners, ensuring deliverables meet scope, quality, and timeline requirements
- Drive communication, training, and readiness initiatives to support user adoption and smooth transition to the new platform
- Maintain detailed project documentation, provide regular updates to leadership, and report on progress, risks, and key decisions
- Identify opportunities to optimize workflows and enhance the platform post-launch through structured feedback and iteration
Qualifications:
- 5+ years of experience in Program and/or Project Management
- Experience with a focus on Enterprise System Implementation
- Proven track record managing ServiceNow implementations
- Experience leading cross-functional technology projects, ideally across identity, device management, and automation tools (e.g., Okta, Jamf)
- Strong understanding of Program Governance, Change Management, and Vendor Management
- Skilled in Project Management tools (e.g., Smartsheet, Jira, Monday.com) and Executive Reporting
- Excellent communication and relationship-building skills
- Highly organized, process-driven, and capable of independently owning outcomes
Desired Skills:
- Experience with ITSM, ITOM, or HRSD modules
