A Fortune 50 financial services company is seeking a highly motivated Service Desk Technician for a great opportunity with their team in the McLean, Virginia area.

About the Opportunity:
- Schedule: Monday to Friday
- Hours: 11AM to 7:30pm (EST)
- Setting: Hybrid (12 days per month onsite)
Responsibilities:
- Respond to inbound calls daily to provide technical support/troubleshooting
- Provide support via web queues, outbound interactions, and emails
- Leverage resources to resolve technical issues in a timely manner
- Use PC applications (e.g., word processing, spreadsheet, database, etc.) to document, maintain, and report functions/activities
- Escalate requests outside of your scope when necessary
- Attend weekly staff/mentor meetings
- Remain cognizant of adherence to help promote business unit success
- Adhere to IT practices, policies, and procedures
- Perform other related duties as assigned or appropriate
Qualifications:
- 3+ years of Tier 1 support and capabilities or similar
- Previous customer service and/or Call Center or front-line customer support experience in a fast-paced environment.
- Knowledge and understanding of the information technology field
- Basic skill troubleshooting and resolving technical problems
- Exposure to enterprise systems and IT terminology
- Exposure to solving routine or standard administrative, operational, or system problems and issues
- Effective verbal and written communication skills
- Ability to leverage finesse/soft skills when interacting with end users
- Basic organizational, planning, and time management skills
- Ability to handle multiple tasks simultaneously with a high degree of accuracy
- Ability to work independently and in a team environment
Desired Qualifications:
- Knowledge of ITIL (Information Technology Infrastructure Library)
- Familiar with ticketing software (ServiceNow)
