A health services network in Tennessee is actively seeking a new Service Desk Support Specialist to provide Tier 1 technical support for critical business services remotely.

About the Opportunity:
- Schedule: Full-time
- Hours: 7am to 11pm (flexible; 8 hours a day)
- Setting: Remote
Responsibilities:
- Serving as the single point of contact for technical support via multiple channels
- Providing Tier 1 support for various IT systems
- Accurately logging and tracking incidents in the ITSM system
- Proactively gathering and validating detailed information for troubleshooting
- Escalating issues with clear documentation to the appropriate teams
- Performing other duties, as needed
Qualifications:
- 2 years of experience in a Technical Support and/or Call Center role/setting
- Associate’s Degree or equivalent work experience
- Experience with ITSM environments
- Working knowledge of Windows Operating Systems
- Proficiency in Microsoft Office
- Technical customer support experience in structured environments
- Excellent verbal and written communication skills
- Strong interpersonal and organizational skills
- Ability to work in a fast-paced environment
Desired Skills:
- Bachelor’s Degree
- ITIL certification
- Advanced skills in Technical Troubleshooting
