An established health services organization in Tennessee is seeking a Service Desk Support Specialist. This role provides tier-one technical support and customer service for internal and external users across a range of business systems, hardware, and access-related needs.
About the Opportunity:- Shift: Day shift
- Schedule: Flexible shifts, including rotating weekends, holidays, and overtime
- Setting: Remote
- Provide first-level technical support and customer service for internal and external users
- Respond to, document, and track incidents and service requests across phone, chat, email, and other channels
- Troubleshoot issues involving applications, operating systems, hardware, telephony, network connectivity, storage, and access management
- Collect and validate incident details and route issues to the appropriate escalation resources when needed
- Manage request and incident lifecycles through resolution, closure, and customer follow-up
- 2 years of End-User Technical Support and/or call center experience
- Associate’s degree or equivalent relevant work experience
- Working knowledge of Windows operating systems
- Proficiency with Microsoft Office applications, including Outlook, Word, Excel, and PowerPoint
- Excellent oral and written communication skills
- Strong interpersonal and organizational skills
- Ability to work in a 24x7x365 environment with flexible shifts
- Support Center Analyst certification and ITIL Foundation Certification must be completed within the first 12 months of service
