A global financial services provider is seeking a Senior Desktop Support Technician. In this role, the Senior Desktop Support Technician will provide comprehensive technical support to end-users and internal teams.
Responsibilities:
- Provide frontline and escalation support for desktop and application issues
- Build, configure, and manage workstations and laptops using enterprise imaging tools
- Manage operating system installations, updates, and patches
- Install and troubleshoot business applications, including specialized trading and financial software
- Support device management, security applications, and network connectivity
- Diagnose and resolve hardware driver and compatibility issues
- Perform vulnerability assessments, patching, and security compliance activities
- Manage hardware inventory and maintain detailed asset records
- Coordinate with remote offices and international teams to resolve technical issues
Qualifications:
- 8+ years of hands-on Desktop Support experience
- Expert-level knowledge of Windows operating systems (10, 11, Enterprise editions)
- Proficiency with enterprise imaging and deployment tools (SCCM or equivalent)
- Strong experience with Microsoft Office suite (2021, 2024, including add-ins)
- Knowledge of Service Management platforms (ServiceNow, Helix, Service Manager, or similar)
- Experience with mobile device management solutions (Intune, MobileIron, etc.)
- Familiarity with VDI technologies and Virtual Desktop environments
- Strong troubleshooting skills and ability to diagnose hardware and software issues
- Excellent communication skills and customer-focused approach
- Bachelor's degree or equivalent professional experience
Desired Skills:
- Experience supporting Cisco phone systems or integrated communication platforms
- Knowledge of Workday or enterprise HR systems
- Vulnerability management experience (Qualys or equivalent tools)
- Proficiency with SQL queries, LDAP, and Excel reporting
- Microsoft or Cisco certifications
- Spanish language proficiency
- Networking fundamentals and troubleshooting experience
