A media services company is currently seeking a new SAP Operations Manager to join their growing team. In this role, the SAP Operations Manager will play a crucial role in understanding the interdependence and operational nuances across these areas, ensuring seamless coordination and optimized performance.
Responsibilities:
- Establish and lead cross-functional operational initiatives across Platform, BASIS, and Integration, while managing a team of contractors and service providers
- Anticipate and optimize resource needs, including identifying performance gaps, staffing requirements, and opportunities for efficiency
- Develop and maintain environment management standards, including release controls, patches, and transport processes
- Ensure timely application of system patches, including security updates, to maintain platform stability, compliance, and protection against vulnerabilities
- Oversee high availability and performance of systems through proactive monitoring and incident response coordination
- Establish new operational processes and standards to support the needs of a newly formed company, including designing, implementing, and evolving workflows that enable scalable, efficient, and resilient operations
- Build with agility and adaptability in mind, enabling the organization to respond effectively to evolving business priorities and strategic growth opportunities
- Partner with TPMs and PMO to align operational activities with project timelines and business priorities
- Drive continuous improvement in operational workflows, including automation and tooling enhancements
- Support Day 1 readiness and post-launch stabilization efforts
- Collaborate with the BASIS Security Engineer to ensure compliance with SOX, GDPR, and internal controls
- Own the organization and upkeep of operational documentation, ensuring it is created when needed, logically structured, consistently maintained, and easily accessible to relevant stakeholders
- Track and report on operational KPIs, technical debt, and modernization opportunities
Qualifications:
- 8+ years of experience in Enterprise IT Operations
- Strong understanding of Infrastructure, Integration, and Platform Operations
- Experience with Confluence, Jira, and Visualization tools
- Proven ability to lead cross-functional teams and manage complex technical programs.
- Familiarity with Compliance frameworks (SOX, GDPR) and Operational governance
- Experience navigating change and ambiguity in transformation environments, and a commitment to continuous learning and professional development
- Excellent communication and documentation skills
Desired Skills:
- Experience in an SAP or ERP environment
