A recognized services organization based in Missouri is actively seeking an experienced Quality Assurance (QA) Analyst to join their growing team in Maryland Heights. The Quality Assurance Analyst will play a critical role in testing and validating software for the Converged Ordering Project.
Responsibilities:
- Develop, plan, and execute manual and automated test cases for various Agent OS screens and workflows
- Identify, document, and track software defects; collaborate with developers to resolve issues
- Conduct functional and regression testing to ensure system stability and performance
- Re-run tests after patches to verify defect resolution and confirm no new issues were introduced
- Utilize testing tools to document test cases, results, and overall QA progress
- Communicate findings and testing progress clearly to leadership and project stakeholders
- Provide guidance and support to the QA team regarding test management tools and best practices
Qualifications:
- 5+ years of professional experience in Software Quality Assurance and/or Testing
- Proven experience in Test Case planning, execution, and documentation
- Hands-on experience with Manual and Automated Testing methods
- Strong ability to communicate testing results effectively to both technical and non-technical audiences
- Exceptional attention to detail and commitment to process improvement
Desired Skills:
- Familiarity with call center or ordering platforms, particularly Agent OS
