A services organization is seeking a QA Analyst / Campaign QA Specialist to support the validation of complex marketing campaigns and customer journeys. This role focuses on ensuring campaign accuracy, data integrity, and smooth execution across a fast-paced, cross-functional environment.

About the Opportunity:
- Shift: Day shift
- Schedule: Monday-Friday
- Hours: 40 hours per week; standard business hours
- Setting: Remote
Responsibilities:
- Review and validate Salesforce Marketing Cloud journeys, automations, and campaign configurations against business requirements
- Perform end-to-end QA testing for email, SMS, push, audience segmentation, personalization, and triggered campaigns
- Write and execute SQL queries to validate datasets, campaign audiences, segmentation logic, and deployment outputs
- Conduct pre-launch QA and post-launch validation, including delivery counts, audience volumes, and performance checks
- Investigate discrepancies in campaign execution, data flows, and reporting outputs while maintaining QA documentation and issue tracking
Qualifications:
- 3+ years of hands-on Salesforce Marketing Cloud experience
- Strong SQL skills with the ability to validate datasets, segmentation logic, and campaign outputs
- Experience reviewing complex customer journeys and validating them against campaign or business requirements
- Strong analytical and troubleshooting skills with exceptional attention to detail
- Ability to work independently in a fast-paced, cross-functional environment
Desired Skills:
- Experience with Salesforce Data Cloud
- Experience with Monte Carlo
- Familiarity with reporting and BI tools such as Tableau
- Experience supporting enterprise-scale CRM or lifecycle marketing programs
- Understanding of customer data architecture and marketing data flows
