A recognized media organization in Tennessee is seeking a new PTP Stakeholder Support Lead to join their team in Nashville. In this role, the PTP Stakeholder Support Lead will oversee stakeholder inquiry management within procure-to-pay operations. This role focuses on improving service delivery, supporting Oracle Fusion transition efforts, and driving process improvements across a global team environment.

About the Opportunity:
- Shift: Day
- Schedule: Monday to Friday
- Hours: 8am to 5pm or 9am to 6pm with flexibility required
- Setting: Onsite
Responsibilities:
- Lead the end-to-end stakeholder support function for procure-to-pay inquiries, including intake, triage, routing, resolution, and closure.
- Manage escalations for complex or high-priority inquiries related to invoices, payments, vendor setup, and PTP policy.
- Partner with PTP, procurement, disbursements, supplier onboarding, and technology teams to resolve process gaps and improve service delivery.
- Support Oracle Fusion transition activities by helping prepare the team for system changes, go-live impacts, and stakeholder communications.
- Analyze inquiry trends, produce reporting, and drive process improvements through root cause analysis, documentation, and training.
Qualifications:
- 10+ years of AP/PTP experience, including at least 4 years in a Director- or VP-level leadership role
- Bachelor's degree in Business, Finance, Accounting, or a related field
- Demonstrated expertise across the full AP/PTP lifecycle, including invoicing, payments, and vendor management
- Experience building or leading a customer service, help desk, or inquiry management function within a finance or shared services environment.
- Strong root cause analysis and problem-solving skills with the ability to translate inquiry trends into process improvements
- Proven ability to manage large, globally distributed teams in a fast-paced, change-intensive environment
- Hands-on experience with support ticketing or service desk systems, such as ServiceNow
- Experience leveraging AI-enabled support tools to improve service delivery
- Excellent stakeholder management and executive communication skills
Desired Skills:
- Experience supporting an ERP migration from a service delivery or change management perspective
- Knowledge of SOX controls relevant to PTP inquiry handling and process documentation
- Media, entertainment, or large enterprise industry background
- Experience operating in a global shared services or GBS environment
