A health services organization in Florida is actively seeking a new Product Analyst for a promising opportunity with their team in Orlando.
About the Opportunity:
- Schedule: Monday to Friday
- Hours: 8am to 5pm
Responsibilities:
- Collaborate with stakeholders across clinical, financial, and operational departments to gather requirements and translate them into Pinnacle system configurations and enhancements
- Analyze workflows and identify opportunities to improve efficiency, compliance, and patient safety using Pinnacle tools and reporting features
- Serve as a subject matter expert (SME) on Pinnacle modules, dashboards, and analytics capabilities
- Partner with IT teams to support system upgrades, integrations, and data migrations related to Pinnacle
- Develop test plans, perform system testing, and validate results to ensure data accuracy and functionality
- Provide tier-2 support for Pinnacle-related incidents, escalating issues as necessary
- Design and deliver training materials, user guides, and documentation for clinicians and administrative staff
- Monitor system performance, troubleshoot problems, and recommend corrective actions
- Ensure compliance with HIPAA, hospital policies, and industry regulations in all Pinnacle-related activities
- Support data governance efforts by validating data integrity and consistency across reporting platforms
Qualifications:
- 3+ years of experience in Healthcare IT, Product Analysis, or Clinical Informatics
- Bachelor’s Degree in Business, Healthcare Administration, Information Systems, or related field
- Knowledge of healthcare operations, terminology, and regulatory requirements
- Strong analytical and problem-solving skills with attention to detail
- Excellent communication and stakeholder management skills
- Ability to translate technical information into user-friendly documentation
- Ability to manage multiple priorities and work in a fast-paced healthcare environment
Desired Skills:
- Prior experience with Pinnacle software (or similar analytics/clinical decision support tools)
- Proficiency in SQL, data analysis, and reporting tools
