We are seeking an Identity and Access Management (IAM) Analyst to join our Information Security team. This role is responsible for day-to-day user provisioning, ticket management, and access administration within Azure Active Directory and related IAM tools. The analyst will play a key role in writing and maintaining procedures, ensuring documentation accuracy, and supporting audits. The ideal candidate will also bring a forward-looking mindset—helping to streamline processes through automation and enhancing monitoring capabilities for continuous improvement.
***This is a remote position***
Responsibilities:
- Manage and resolve IAM service requests and incidents through the ticketing system in a timely and accurate manner.
- Provide user provisioning and de-provisioning across Azure AD and Okta, ensuring access is aligned with policies and business needs.
- Write and maintain clear procedures, documentation, and user guides to support consistent IAM operations.
- Support and improve ongoing IAM processes such as password management, MFA, access reviews, and entitlement management.
- Identify opportunities for automation to reduce manual effort, increase efficiency, and improve user experience.
- Collaborate with IT and Security teams to strengthen monitoring and reporting of IAM activity.
- Assist with internal and external audit requests by gathering documentation and providing responses.
- Contribute to continuous improvement by suggesting process enhancements and adopting best practices.
- Provide guidance and training to junior staff on IAM policies, tools, and procedures.
Qualifications:
- 5+ years of Information Security or IT experience
- 2+ years specializing in Identity and Access Management
- Strong hands-on experience with Azure Active Directory (Azure AD)
- Experience with ticketing systems (e.g., ServiceNow, JIRA) for IAM requests and incident management
- Demonstrated experience with user provisioning, account management, and access monitoring
- Strong technical writing skills for documenting policies, procedures, and workflows
- Familiarity with automation concepts (e.g., scripting, workflow tools)
- Knowledge of authentication methods (e.g., MFA) and access governance
- Strong communication skills with the ability to collaborate across teams
- Forward-thinking mindset with an interest in enhancing monitoring and reporting capabilities
- Highly accountable, adaptable, and detail-oriented in a fast-paced environment
