A top Fortune 50 financial institution is currently seeking an HR Shared Services Advisor in Vienna, VA; Pensacola, FL; or Winchester, VA. This role will support HR operations by responding to employee inquiries and processing personnel transactions across the enterprise.
About the Opportunity:
- Schedule: Monday to Friday
- Hours: Standard business
- Setting: Hybrd (3 days a week onsite at one of their Virginia locations or Florida)
Responsibilities:
- Answering inbound calls from prospective, current, and former employees
- Maintaining knowledge of HR services, processes, and policies to resolve or route inquiries
- Analyzing basic issues, selecting appropriate methods/tools, and coordinating resolutions
- Resolving or facilitating resolution of operational issues, inquiries, and complaints
- Providing guidance to customers regarding HR and Shared Services processes
- Performing work in alignment with defined service level agreements
- Ensuring compliance with HR-related policies and procedures
- Supporting quality control checks to maintain accuracy and efficiency
- Conducting research and contributing data for process improvements
Qualifications:
- Experience working independently, managing multiple priorities, and using sound judgment (HR or Shared Services experience preferred)
- Customer service and relationship management skills
- Familiarity with HR issues, services, and systems
- Ability to follow and apply guidelines, procedures, and regulations
- Database and presentation software proficiency
- Strong organizational, planning, time management, and analytical skills
- Ability to maintain accuracy, attention to detail, and meet deadlines
- Effective verbal and written communication skills
Desired Skills:
- Previous call center experience
- Exposure to human capital management (HCM) systems
- Familiarity with the institution’s products, services, programs, policies, and procedures
