A recognized consumer products company in New Jersey is actively seeking a new HR Shared Services Associate to serve as the liaison to employees and managers in a call center environment and/or business locations.
***This is a Hybrid opportunity requiring the qualified professional to work onsite at least 4 days a week.***
Responsibilities:
- Handling a high volume of inbound calls on the HRXpert phone line, creating cases in HRConnect for each call, and resolving inquiries in a timely manner
- Researching and resolving diverse HR issues to ensure accurate information and appropriate support are provided
- Guiding employees through various HR processes, including onboarding, leave management, job changes and offboarding
- Delivering exceptional customer service, ensuring inquiries are addressed promptly and effectively
- Ensuring adherence to company policies and governmental regulations, including I9 and eVerify requirements
- WorkDay data entry and transactions for various employee lifecycle events (hires, job changes, compensation, etc.).
- Escalating customer dissatisfaction when necessary to the right HR Specialist
- Performing other duties, as needed
Qualifications:
- 1+ year of Human Resources experience
- Bachelor’s Degree in Human Resources or related field
- Experience working in Shared Services environments and with HR technologies
- Proficiency in MS Office or Google products
- Strong problem-solving and analytical skills.
- Excellent customer service orientation and attention to detail
- Ability to manage a high-volume and fluctuating workload
- Excellent verbal and written communication skills
- Strong presentation and delivery skills
- Ability to take initiative and solve business problems
Desired Skills:
- Bilingual (English and Spanish)
- Experience with various areas of HR such as Onboarding and Offboarding process management, HRIS, Benefits, & LOAs, supporting multi-site or remote clients
- Experience with ADP products, Workday/HRIS systems, and SAP
- Experience with case management systems like Neocase, ServiceNow, Salesforce HR, or Oracle products
- Proficiency in MS Office or Google products
- Strong problem-solving and analytical skills.
- Excellent customer service orientation and attention to detail
- Ability to manage a high-volume and fluctuating workload
