A financial services firm in Charlotte, North Carolina is seeking a junior Help Desk / User Outreach Analyst to support enterprise-wide data cleanup initiatives.
***This is a Hybrid opportunity requiring the qualified professional to work onsite at least 3 days a week.***

Responsibilities:
- Serve as Tier 1 intake and support for user inquiries related to Varonis-driven remediation efforts
- Conduct targeted user outreach to impacted users (emails, Teams, calls) to drive remediation actions
- Explain remediation requirements clearly (e.g., Removal of inappropriate access (Ghost Drives, Elimination of sensitive data such as passwords in plain text)
- Track and document user responses, actions, and exceptions in ticketing or tracking tools
- Perform initial triage and issue classification, escalating complex cases to Cybersecurity or L2 teams as needed
- Support campaign-based remediation efforts, including follow-ups and reporting on completion status
- Maintain standardized documentation / FAQs to improve consistency of user experience
- Ensure all interactions align with internal data protection and risk reduction objectives
- Troubleshoot software/hardware issues, support post go-live remediation efforts, conduct manned office hours for AD users
Qualifications:
- 0–3 years of experience in Help Desk, IT support, or customer-facing technical support
- Basic understanding of Active Directory concepts (users, groups, access), File shares / permissions
- Experience working with ticketing systems or case management tools
- Strong communication skills (ability to clearly explain technical issues to non-technical users)
- Strong attention to detail and ability to track multiple user interactions
- Comfortable operating in a structured, process-driven environment
- Highly responsive and organized
