An education network in New York City is actively seeking a new Help Desk Support Specialist to join their team in Manhattan, providing technical support and handling service tickets for a dynamic team.

About the Opportunity:
- Assignment Length: 6+ months
- Schedule: Monday to Friday
- Hours: Standard business
- Setting: Onsite
Responsibilities:
- Serving as the first contact for technical support through ServiceNow and phone
- Troubleshooting Tier 1 issues related to hardware, software, and access
- Providing both in-person and remote technical support
- Documenting issues, troubleshooting steps, and resolutions in the system
- Following SOPs and escalating issues as needed
- Performing other duties, as needed
Qualifications:
- 1-2 years of experience in IT support
- Bachelor's Degree or equivalent work experience
- Experience with ServiceNow or similar ticketing systems
- Apple device support experience
- Strong analytical and troubleshooting skills
- Excellent customer service orientation
- Strong communication skills
- Motivated self-starter
Desired Qualifications:
- Bachelor's Degree
- Experience with basic IT troubleshooting
