A leading health services organization in Chattanooga, TN is seeking a new End User Services Specialist to provide technical, operational, and administrative support for IT-related end-user provisioning and devices.

Responsibilities:
- Providing technical, operational, and administrative support for IT-related end-user provisioning and support devices
- Performing manual installation of non-packaged software, including purchased products and internally developed applications
- Ensuring appropriate change management approvals are in place prior to deployment
- Managing multiple assignments and problems in an environment of continually changing priorities while keeping end users and management informed of progress along the way
- Providing timely and effective technical support to end users, answering questions, troubleshooting problems, and assisting in the use of hardware and software
- Documenting technical issues and their resolution according to incident and knowledge management standards
Qualifications:
- 2 years of experience in Information Technology
- Associate's degree in Information Systems or a related field
- Proven analytical and problem-solving skills and ability to perform non-routine analytical tasks
- Proficient oral and written communication skills
- Proficient interpersonal and organizational skills
- Exceptional time management skills
Desired Qualifications:
- Experience with Windows 10/11 operating systems and Microsoft Office 365
- Experience with Active Directory (user account management, group membership, password resets)
- Familiarity with endpoint management tools (e.g., SCCM, Intune, or similar device management platforms)
- Experience with ticketing systems such as ServiceNow, Remedy, or similar ITSM tools
- Basic networking knowledge (TCP/IP, VPN connectivity, network printers, Wi-Fi troubleshooting)
