A financial services firm in Florida is actively seeking a new Desktop Support Technician to for a hand-on role, focusing on service continuity for client-facing platforms.

About the Opportunity:
- Shift: Day
- Schedule: Monday to Friday
- Hours: 9am to 5pm (EST)
Responsibilities:
- Acting as the main liaison for production incidents
- Performing L1 triage, user support, and troubleshooting
- Managing incidents end-to-end
- Creating and tracking tickets in ServiceNow / Jira
- Maintaining knowledge base documentation in Confluence
- Performing other duties, as needed
Qualifications:
- 3+ years of related work experience
- High School Diploma / GED
- Bilingual (English and Spanish)
- Experience with Application Support
- Solid understanding of Incident Management and Escalation Processes
- Solid problem solving and troubleshooting skills
- Great interpersonal and communication skills
- Proactive mindset
Desired Qualifications:
- Associate's and/or Bachelor's Degree
- ITIL certification
- Experience working in a Banking and/or Financial Services setting
- Familiarity with ServiceNow, Jira, and/or Confluence
- Familiarity with Digital Channels
- Experience with Change/Release Processes
- Knowledge of AI-assisted Support
