A tech services company in Northern New Jersey is looking to fill an immediate need with the addition of a new Account Operations Analyst.
About the Opportunity:
- Assignment Length: 3+ months (Contract to hire)
- Schedule: Monday to Friday
- Hours: 8:30am to 5:30pm
- Setting: Hybrid (3 days a week onsite)
Responsibilities:
- Serve as an operational point of contact for Senior Living customers, helping troubleshoot device, connectivity, and portal-related issues.
- Support onboarding for new communities including data setup, resident registration imports, device assignment, and training coordination.
- Work with Sales, Account Management and Installation to ensure seamless execution of customer requests and timely communication
- Maintain clean and accurate resident, device, and property-level data across Veydasense™, Salesforce, and other internal platforms.
- Monitor dashboards and error logs to proactively identify issues such as unassigned devices, low battery alerts, failed signals, or inconsistent data.
- Perform regular audits to catch discrepancies and ensure compliance with customer expectations and operational standards
- Build and distribute recurring operational and performance reports (response times, alert volumes, device utilization, exception reports, etc.).
- Analyze trends to identify opportunities for reducing false alarms, improving response performance, and enhancing engagement with Senior Living partners.
- Support Sales and Account Management with insights that help strengthen partner relationships.
- Document and improve internal processes related to onboarding, device provisioning, monitoring, billing readiness, and customer workflows.
- Partner with Product, Software Engineering, and Monitoring teams to communicate recurring issues and recommend enhancements.
- Assist in SOP creation, knowledge-base content, and internal training materials to ensure consistent execution.
Qualifications:
- 2-4 years of experience in operations, client services, business analysis, or a related function.
- Strong analytical skills with proficiency in Excel (pivot tables, lookups, data cleaning).
- Exceptional attention to detail and organizational skills.
- Ability to communicate clearly with internal teams and external customers.
- Comfort working with technology platforms and troubleshooting user issues.
Desired Skills:
- Experience in Senior Living, healthcare operations, monitoring centers, or IoT/connected device environments.
- Familiarity with Salesforce, PowerBI, SQL, and reporting automation.
